Frequently asked questions
About membership/services
Yes, you can make guest purchases without registering.
We recommend that you register as we will give you points worth 5% of your purchase price.
Yes, please contact us and we will respond.
Yes, we will give you 5% of the price after discount.
After logging in, you can update your information by editing member information.
Please complete the procedure via official LINE or chat on the online store page.
Customer support will contact you. Once we have verified your identity, we will proceed with the procedure.
About the product
Among luxury brands, we mainly handle vintage items.
New products arrive every week.
We only sell genuine products that have undergone appraisal and quality inspection by a dedicated appraiser.
If you have any concerns or questions, please feel free to contact us.
Yes, it is possible.
You can actually check it out at each Trip store.
Even if a product is not in stock in-store, we will move the product listed online to the store at your requested date and time.
The condition is shown in detail from S to C.
For more detailsherePlease check from.
If you have any particular concerns, please feel free to contact us.
The presence or absence of accessories and their contents are listed for each product.
Please check the [Accessories] section on the product details page.
We do not accept reservations as we are selling both online and in-store.
Products purchased at our store can be repaired.
Please contact us or bring the product to a store near you.
About orders and payments
If your email address is from a mobile carrier such as ezweb.ne.jp, docomo.ne.jp, softbank.ne.jp, etc., you may not be able to receive the email due to spam settings, so please try registering with an address other than your mobile carrier's email address.
If the above does not resolve your issue, please contact us.
We accept credit cards (VISA/ANEX/JCB/MasterCard/Diners), Shoppay, Paypal, Pay later, Google Pay, and bank transfer.
We accept payment by JACCS.
Please contact us as an application and review is required.
About delivery
Shipping within Japan is free of charge.
For domestic and international shipping, we charge 2,000 yen.
After confirming your order, we will ship it within 3 days.
*Delivery date may vary depending on the product. Thank you for your understanding.
Yes, it is possible.
Please select the specified date and time when ordering.
*Depending on the timing of your order and stock status, we may not be able to deliver your desired date and time. Thank you for your understanding.
We use Yamato Transport for domestic deliveries, and EMS or DHL for domestic and international deliveries.
After the shipping procedure is completed, we will notify you of the tracking number via email.